Your information is safe with us

pgsolt Privacy Policy

We give the highest priority to keeping your personal information private. Read this policy to learn how we collect, store, and protect your information.

Last Updated: This Privacy Policy was last reviewed and updated in 2026. If any changes are made to the policy, we will update them on this page.

1 Introduction and Applicability

pgsolt ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. This Privacy Policy explains how we collect, process, store, and protect your personal information through our website pgsolt.cam.

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our platform. This policy should be read together with our Terms and Conditions.

pgsolt is for users aged 21 and above only. We do not knowingly collect information from any minor.

2 What Information We Collect

We may collect the following types of information from you:

2.1 Personal Identification Information

  • Full name and date of birth
  • Email address
  • Identity document information (for registration verification)
  • Password (always stored in encrypted form)

2.2 Financial and Transaction Information

  • Payment method details (bKash, Nagad, Rocket, Upay — partial account numbers only)
  • Deposit and withdrawal history
  • Transaction amounts and timestamps

2.3 Technical and Usage Information

  • IP address and device type
  • Browser type and operating system
  • Cookies and session data
  • Platform activity logs (game play history, login times)

2.4 Communication Information

  • Live chat and support session messages
  • Email communication history

3 How We Collect Information

We collect information in the following ways:

3.1 Information You Provide Directly

When you register an account on our platform, log in, make a deposit or withdrawal, or contact our support team — you provide information to us directly.

3.2 Automatically Collected Information

Technical information is collected automatically when you visit our website. This includes the use of cookies, web beacons, and similar technologies.

3.3 Through Third Parties

We may use verified third-party services for identity verification and fraud prevention. Information received from third parties is also covered by this policy.

How your information is used

4 Purposes for Using Your Information

pgsolt uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are listed below:

4.1 Account Management

Creating and managing your account, verifying your identity, ensuring a secure login process, and helping you recover your password.

4.2 Transaction Processing

Processing your deposit and withdrawal requests, issuing bonuses, confirming cashback, and maintaining records of financial transactions.

4.3 Providing Customer Support

Our 24/7 Bangla support team uses your information to resolve your issues. This includes live chat and email support.

4.4 Fraud and Abuse Prevention

To ensure the security of our platform, detect dishonest activity, and protect the interests of all users.

4.5 Responsible Gaming

Monitoring your gaming habits to identify possible signs of addiction and providing timely support. For more information, see our Responsible Gaming Guidelines.

4.6 Meeting Legal Obligations

Retaining and providing information necessary to comply with applicable laws, regulations, and guidance from regulatory authorities.

5 Sharing and Disclosure of Information

pgsolt does not sell your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

5.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technology infrastructure. These partners are bound to follow our guidelines.

5.2 Legal Requirements

We may disclose information to satisfy court orders, government investigations, or applicable legal demands. In such cases we always aim to provide only the minimum information necessary.

5.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such cases we will notify you in advance.

5.4 With Your Consent

Before sharing your information for any purpose other than those mentioned above, we will obtain your explicit consent.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

  • Essential Cookies: Required for login sessions and security; these cannot be turned off.
  • Functional Cookies: Help remember your preferences (language, settings).
  • Analytical Cookies: Collect usage statistics to improve platform performance.

6.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may affect some platform functionality.

7 Data Security Measures

We apply industry-standard technologies and practices to protect your information:

  • SSL/TLS Encryption: All information exchanged between you and our servers on our website is transmitted through an encrypted connection.
  • Password Hashing: Your password is never stored directly — a strong hashing algorithm is always used.
  • Two-Factor Verification: An additional verification layer is activated for suspicious logins or transactions.
  • Regular Security Testing: Our systems undergo regular security testing.
  • Access Controls: Only authorized staff can access specific information.

Please note — it is not possible to guarantee complete security on the internet. While we are committed to ensuring maximum protection, in the event of an unexpected security breach we will notify you as quickly as possible.

8 Data Retention Period

We retain your information only for as long as necessary:

  • Active Accounts: For as long as your account remains active and as required to provide services.
  • Inactive Accounts: Certain information may be retained after account closure for legal obligations and dispute resolution.
  • Financial Transaction Information: May be retained for an extended period in accordance with financial regulatory requirements.
  • Technical Logs: Generally retained for a limited period.

Your rights and controls

9 Your Data Protection Rights

We believe you should have full control over your personal information. Accordingly, you may exercise the following rights:

9.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

9.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or via support.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may need to retain some information due to legal obligations.

9.4 Right to Object to Processing

You may object to the use of your information for specific purposes. Contact us to opt out of marketing communications.

9.5 Right to Portability

You may request that the information we hold about you be provided in a common, machine-readable format.

To exercise these rights, contact us at: [email protected]

10 Your Role in Account Security

You play an important role alongside us in keeping your account secure:

  • Use a strong and unique password — a combination of uppercase and lowercase letters, numbers, and special characters.
  • Do not share your login credentials with anyone.
  • Always log out after using a public or shared device.
  • If you notice any suspicious activity or unauthorized access, inform our support team immediately.
  • Be cautious of phishing emails or suspicious links — pgsolt will never ask for your password by email.

11 International Data Transfers

Our servers and service infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases we ensure that the relevant parties maintain appropriate security measures and follow the standards of this Privacy Policy.

All our third-party partners are contractually committed to protecting your information.

12 Protection of Minors' Information

pgsolt is strictly not for anyone under the age of 21. We do not knowingly collect or process personal information from any minor.

We verify age during the registration process. If we are made aware that a minor's information is in our database, we will immediately delete that information and close the account.

13 Policy Changes and Updates

pgsolt may review and update this Privacy Policy from time to time. For any significant changes, we will:

  • Post the date of the new version on this page.
  • May send a notification to your registered email for significant changes.
  • May show a notice about the update when you log in to the platform.

Continued use of our platform after any changes will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Contact us

14 Privacy-Related Contact

If you have any questions or concerns about this Privacy Policy, or if you want to exercise your rights, please contact us. Our support team is available seven days a week, 24 hours a day to serve you.

Contact us for any privacy-related questions

[email protected]   |   24/7 Live Chat Support

Learn more about us: About Us | Terms & Conditions | Responsible Gaming